Description

Who Are We?

Airlock Digital delivers forward thinking endpoint protection solutions which enable organisations to implement rapid, scalable allowlisting and execution control. Through first-hand understanding of the operational challenges in cybersecurity, intimate industry experience and an intuitive solution set, Airlock Digital is positioned as the leading, commercial allowlisting vendor worldwide. Allowlisting: Reimagined.

We have an established presence in Australia and the United States, and exciting growth plans to expand both locally and internationally to support our growing global customer base. Our team members are a bunch of awesome humans, who are friendly, collaborative, and humble rock stars – we work hard and are always willing to help each other out.

The flexibility available to team members is second to none, because our leadership team know that the ability to work where it suits you, is how our team members thrive. We trust our team members to do their job, and focus on outcomes.

What We Are Looking For

We are seeking to appoint a Technical Account Manager to support our Australian operations. The Technical Account Manager will support our customers through their post sales journey, provide consulting services to strategic customers and work closely with the Customer Success Manager to ensure best utilisation of the Airlock Digital product, by:

• Providing training to our customers on the Airlock Digital allowlisting product and advise on best practice deployment and integration into their business
• Educating customers on best practice use of the Airlock Digital allowlisting product within the specific context of their business
• Supporting customers with the logging of support tickets, troubleshooting issues or support requests, in conjunction with the Customer Success Manager
• Supporting the Customer Success Manager in technical conversations with customers
• Developing processes to support Airlock Digital allowlisting being deployed in unique use cases

What You’ll Need

• Minimum of 3 years in a technical customer facing position (such as helpdesk, service delivery or customer support)
• Knowledge of Linux, macOS and Windows, with experience using all three on a day to day basis
• Applicants will need to have the unrestricted right to work in Australia to be eligible for this role
• Successful applicants will need to be willing to obtain a National Police Clearance as part of our final stages of the recruitment process

What We Offer

• We are a business that is passionate about what we do. We are committed to maintaining our positive workplace culture, because we believe the best perk of working for Airlock Digital is the awesome bunch of humans you will be able to call your team members.
• We don’t think money is everything, but we know it is an important part of your decision to apply for a role. This position has a salary of approximately $140,000, excluding superannuation. Salary is determined by a range of factors, including location, relevant work experience, skills and certifications.
• One of our key benefits is the flexibility we offer team members. As a result, this role can be a fully remote role, based anywhere in Australia.
• Additionally, we have flexible work schedules, a relaxed dress, and other great things like paid volunteering time.

We will be assessing applications as they come in, so we encourage you to Apply Now and send your resume through to us as soon as possible.

No resumes from recruitment agencies, thank you.

Company Overview

Airlock Digital delivers forward thinking endpoint protection solutions which enable organisations to implement rapid, scalable allowlisting and execution control. Through first-hand understanding of the operational challenges in cybersecurity, intimate industry experience and an intuitive solution set, Airlock Digital is positioned as the leading, commercial allowlisting vendor worldwide. Allowlisting: Reimagined. We have an established presence in Australia and the United States, and exciting growth plans to expand both locally and internationally to support our growing global customer base. Our team members are a bunch of awesome humans, who are friendly, collaborative and humble rock stars – we work hard and are always willing to help each other out. The flexibility available to team members is second to none, because our leadership team know that the ability to work where it suits you, is how our team members thrive. We trust our team members to do their job.